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Problem with a car repair

If you’ve had a problem with a car repair or service, the best thing to do is negotiate with the garage to work out the best solution. If your negotiations don’t work, you can take further action to get your problem resolved. Always ask your garage what they can do to help before you spend any extra money on hire cars or travel. For example, they might be able to offer you a courtesy car. A court isn’t likely to award you money if the garage offers services that you didn’t take advantage of. It’s a good idea to keep a record and receipts of any extra money you have to pay for travel while...

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Problem with a used car

If there’s something wrong with your used car, you might have a legal right to a repair, the cost of a repair, or some or all of your money back. This includes if it’s damaged, doesn’t work, or doesn’t match the advert or description you were given. You won’t be entitled to anything if: you were told about the fault when you bought the car - and someone fully explained what the problem meant you inspected the car and should’ve spotted the problem, for example a dent you caused the fault the fault is normal for how much the car’s been used (known as ‘fair wear and tear’) - for example...

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Buying a used car

There are steps you can take to help you avoid buying a car that’s been badly damaged, stolen or illegally altered. They’ll also simply help you get a car that doesn’t break down. Doing the proper checks can help save you distress and money down the line. Make sure a trader is trustworthy If you’re buying from a trader (a business that sells cars) you should: look for an established firm with a good reputation look for a trade association sign (for example, the Retail Motor Industry Federation or the Scottish Motor Trade Association) or a sign that says they follow The Motor Ombudsman's...

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